Have your say
We'd love to hear from you so why not drop us an email at customercare@waitersfriend.com and let us know how we did. Tell us what you think of our products, which wine accessories you would like to see us stock, how you found our prices, how easy/difficult it was to order, delivery times and anything else on your mind. We are constantly trying to improve our service and update our range by adding funky new decanters to our stock and testing out the latest super cool corkscrews and we highly value our customers feedback so please do get in touch. Look forward to hearing from you!
Brix Chocolate Arrives Overnight
Hello!! I placed my very first order with you on Tuesday of this week (12 March)and I was extremely pleased that it was delivered on Wednesday 13!!, the very next day! I would like to pass on my appreciation and thanks at such wonderful service. I have already recommened you to a friend who will be placing an order very soon. I will definately be ordering from you again!!
Many, Many Thanks - Mandy
Happy Hubby - 18th December 2012
Thank you very much for your quick reply. My husband will be happy Xmas morning now x
Christmas decanting funnel makes an appeance - 11th December 2012
Its arrived many thanks, have a great Christmas.
Arlene
Brix Collection well received - 9th December 2012
Hi Maddie, thanks so much for getting back to me - and on a Sunday!! Excellent service, thanks.
Janey
Reserva Oval Decanter gets seal of approval - 28th November 2012
Dear Maddie
The replacement Reserva Decanter arrived today. I think it's a much more elegant design and, most importantly, my wife likes it. Many thanks for your kind attention - we will remember the Wine Gift Centre and spread the word.
Kind Regards
G Foster
Wine Decanter received - 21st November 2012
Thank you, my order has been received,
Jane
Excellent customer service - 16th October 2012
Your effort in helping me has been much appreciated. You have wonderful customer service skills!
Thanks,
Fast, reliable delivery - 15th October 2012
Great service and delivery.......arrived this morning at 08.00am and in use by lunchtime
Thanks,
John T
A taste of success - 4th April 2012
Hello,
Thank you for your fantastic fast and efficient service.
I have purchased from you for the past two years from Manchester Wine Tasting...brilliant.
Hope to see your stall at next years tasting.
Best Regards
Andy
Champagne Bucket Sparkles - 2nd Feb 2012
Hello,
I'd just like to say what an excellent service I received from you.
I ordered a Champagne Bucket (for a very important occasion on Friday evening) on Wednesday afternoon, and it arrived Thursday morning.
Thank you for an excellent service, the site will definitely be one of my bookmarks!
Kind Regards,
Jon Sparkes
Speedy Delivery - 10th Jan 2012
It's arrived already. Thank you for your really prompt service.
Tim
Delightful Decanter Drainer - 22nd December 2011
Received my decanter drainer today, well packaged and amazingly quick service at this busy time of year, only 2 days from order to delivery. Does exactly as described, easily withstands our large decanter, nice sturdy base and rubber topper. Very pleased with whole service, would order from you again with confidence.
Hannah
Thank you! - 20th December 2011
Thank you very much for the fast turnaround and delivery for the below order. I was very pleased with both the items I ordered and the customer service, especially at such a busy time, I would definitely order from you again.
Happy Christmas,
Regards,
Jenni
Good service - 12th December 2011
Wonderful. Thank for a very efficient service.
Myers
Prompt Port Sippers Please - 10th December 2011
Just wanted to let you know that the port sippers arrived last Tuesday so it was perfect timing!
Thanks very much for all your help, he loved them :)
Thanks again and have a great Christmas
The Guardian - Wine Saver Saves Day - 14th November 2011
Thank you for your excellent service - the items arrived this morning
Well done
Mrs Cooper
Gorgeous Glassware - 13th October 2011
I received my order yesterday thank you it is gorgeous. I shall definitely be shopping with you again.
Kind regards, Donna
Quick Delivery and another happy customer - 26th Sept 2011
I received the gifts today, the products are fantastic and I can see myself purchasing some gifts in near future.
Many thanks for all your support and help, you have been great.
Tony
Wine Decanters keep customers coming back - 20th Sept 2011
And a general compliment, with all our orders to date we always have been very happy, your service is very prompt, reliable and friendly and we have recommended your website to friends of ours.
Bernhard B.
Decanter Dazzles - 17th June 2011
I received the wine decanter this morning and it's gorgeous!!
Thank you so much for all your help and excellent service
You will be highly recommended
Thanks again
Alex
Diamond in the rough - 12th May 2011
The new decanter arrived this morning – it is perfect – thank you!
I really appreciate your great customer service – quite rare these days.
Problem Solved! - 3rd May 2011
Many thanks for the replacement Decanter which I have just received. I’ve opened and checked it and it all seems to be perfect.
I am very pleased and impressed with your excellent service.
Kind regards
Sarah
Recommend WGC - 1st April 2011
Thank you for letting me know about the cleaning balls. I was a little disappointed, but at least they are following along at a later stage.
I very much appreciate you adding the corkscrew to my order. It's nice to deal with a professional company and I would use and recommend your company in the future.
Many thanks
Purchasing a Murano Corkscrew - 20th Jan 2011
Dear all,
My order has just arrived safe and sound (Wednesday 19th ). A quality tool at a great price with superb service. Credit where credit is due.It was a delight to be served in such a fast and efficient way.
Thank you all very much.
Regards,
Keith
Diamond Turn Decanter Christmas Gift - 12th Nov 2010
Dear Sirs.
I am writing to say a Big thank you. I have received my order of a Turn decanter and accessories for a family member Christmas present, it is simply lovely and was packed extremely well and arrived safe.
I will be ordering some more items in the future.
Kind regards
Mrs Peacock
Charity raises £900, includes Wine Accessories Donation
Good Afternoon
Just a quick message to say thank you!
I ordered 4 of your silver plated wine bottle coasters for part of the prizes in a charity golf day, they were absolutely lovely and were much appreciated by the lucky winners. Thank you so very much for the prompt service that I received relating to this order and for the “giveaways” of drip stoppers, again very much appreciated. We have raised in the region of £900+ for the charity we were representing, which has been wonderful, you will hear from me again next year, when I will be on hunt for prizes, most certainly will be passing on your website to others,
Kind Regards
Monica
Champagne Accessories Speedy Delivery - 28th July 2010
Thank you for your email. The items arrived today. Thank you for your quick response to my order.
Janet
Glass Decanter Shipped Safely - 20th May 2010
I would just like to Thank You very much for my lovely decanter. I recieved it today and i'm so pleased with it. It's alot bigger than i thought which is great. It really is a lovely item and i thank you so much
Miss Case
Decanter Arrives in a Day - 20th May 2010
It has arrived!! very quick, Thank-you Mrs Coad
Speedy Delivery Saves the Day - 9th Feb 2010
Hi,
I ordered my delivery yesterday and i got it this morning. I just wanted to say how pleased i am with your service. Super super fast delivery!!!
Many thanks
Berrin Morcom