About us
The WINE GIFT CENTRE is a trading division of
The Waiter's Friend Company Limited a family run company registered in England, No 3966847 that first started trading in the 1980's. In May 2010 we won a coveted special commendation at the Drinks Business Awards for services to the wine trade. Waiter's Friend is based at our own modern state-of-the-art distribution centre: 12 Quadrum Park, Old Portsmouth Road, Peasmarsh, Guildford GU3 1LU, UK where vistors are welcome. Our VAT No. is GB 592 0908 27.
We are always keen to hear from customers and visitors to our site with comments and suggestions. Please kindly email your comments to camilla.hughes@waitersfriend.com. Or call a member of our friendly, knowledgeable Sales Team on 01483 560 695.
Our Service Promise
Its our aim to meet the delivery times shown below. Should we fail to meet these times, we will inform you immediately we become aware of this and let you know when you can expect delivery.
For orders placed before 12:00 noon we will attempt to despatch that day - Monday to Friday - (subject to stock availability and order volumes).
Typical delivery times:
Standard Delivery: 3-5 days.
Express Delivery: 1-2 days.
DELIVERY COSTS appear in your BASKET once you've selected your country of destination and before you are asked to pay.
Full details of our Terms & Conditions can be found by clicking here.
Satisfaction & Returns Policy
All our products are thoughtfully produced, primarily in Europe and have usually been proven in the wine trade first, before being offered for sale. Our Directors regularly visit most of the factories that produce for Waiter's Friend to ensure the highest ethical and quality standards. If for any reason a purchase does not meet your expectations, please return it to us (in the original packaging, if possible) and we will either refund your money in full, or replace the item as you wish within 30 days. This is, of course, in addition to your statutory rights. (Only applies to goods purchased on-line at Wine Gift Centre.)
Delivery
information:
Standard Delivery: 3 -5 days.
Express Delivery: 1-2 days.
Super Urgent? - call Maddie, our E Commerce Manager, on the hotline number 01483 560 695 and she'll do herr best to sort something out for you.
ENVIRONMENT: (Where practical we reuse outer packaging materials and re-cycle cartons as much as we can).
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